Refund Policy

Every account starts with a 7-day free trial. If you cancel during the trial, your card is never charged. If you have been charged and something is wrong, email hello@vikingur.app and a person will look at it.

You need a card to start the trial. The first charge is on day 8, at the monthly or annual price you chose at signup. We email you the day before that charge. Cancel at any time before day 8 and nothing is charged.

You can cancel from Settings at any time, with no minimum term. On a paid plan, cancelling stops all future payments, and you keep access until the end of the period you have already paid for.

Email hello@vikingur.app from the address on your account and tell us what happened. A person reads every request and decides it case by case. A cancellation you forgot and caught quickly, a double charge, or any charge that looks wrong are all worth writing about.

If a refund is approved, the money goes back to the card or account you paid with.

Paddle.com is the Merchant of Record for every Víkingur purchase. Paddle takes the payment, sends your receipt and processes refunds. You can also ask Paddle for a refund directly, through the link in your receipt or at paddle.net. Paddle's own rules are in its refund policy.

Nothing in this policy limits the rights consumer law gives you where you live. In the EU, the EEA and the UK, that includes a 14-day right to withdraw from some online service contracts.

Questions about a charge or a refund: hello@vikingur.app.